Returns & Refunds Policy
We want you to be completely satisfied with your festive decorations; however, if you are not happy with your purchase, you can return your items within 30 days of delivery. All returned products must be in their original packaging and in a resalable condition to qualify for a full refund.
Initiate Your Return
Log into your account or visit our returns portal with your order number and email address to start the process.
Pack Your Items
Carefully repack your Christmas items in their original boxes, ensuring all lights, ornaments, or tree sections are securely protected.
Ship the Package
Affix the provided return shipping label to your parcel and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our warehouse team inspects the returned decorations, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing